Role-Based Access Intent

Every user sees exactly what they need - no more, no less. This ensures data security, reduces complexity, and allows each team member to focus on their specific responsibilities.

Organization User Roles

These roles define what users within your organization can see and do.

A

Administrator

Full Access

Business owners and IT administrators with complete control over the organization's ClaimCheck instance.

  • All claims across all adjusters
  • User management (create, edit, deactivate)
  • Carrier and fee schedule configuration
  • Analytics and reporting dashboards
  • Organization settings and storage config
  • Usage logs and audit trails
O

Office Manager

Operations

Day-to-day operations managers like Dana who handle claims, billing, and team coordination.

  • All claims across all adjusters
  • Create and assign new claims
  • Carrier and fee schedule management
  • Invoice generation and tracking
  • Unbilled time reports
  • File management
J

Adjuster

Field Work

Field adjusters like Taylor who handle inspections, documentation, and claim processing.

  • Own assigned claims only
  • Log time and expenses
  • Upload files and photos
  • Update claim status
  • Add notes and contacts
  • View carrier information
G

General Adjuster

Limited

Adjusters with limited rate options, typically newer team members or contractors.

  • Own assigned claims only
  • Log time (limited rate options)
  • Upload files and photos
  • Update claim status
  • Add notes
C

Clerical

Data Entry

Administrative staff handling data entry and basic claim processing tasks.

  • View all claims
  • Create new claims
  • Basic data entry
  • Upload files
  • Add contacts
R

Read Only

View Only

Stakeholders who need visibility but shouldn't make changes, such as accountants or external partners.

  • View all claims
  • View invoices
  • View reports
  • No edit capabilities
  • No create capabilities

Meet the Team

See how different roles use ClaimCheck throughout their workday.

K

Dana - Office Manager

20+ years in the adjusting industry

Dana's Typical Day:

8:00 AM Reviews dashboard and morning briefing
9:00 AM Creates new claims from overnight assignments
10:30 AM Generates invoices for closed claims
2:00 PM Reviews aging report, follows up on overdue
4:00 PM Posts payments received, updates statuses
Dashboard Metrics
Active Claims
34
Unbilled
$X,XXX
Invoice Actions
Generate Invoice
Post Payment
Aging Summary
Current
$X.Xk
30 Days
$X.Xk
60+ Days
$XXX
J

Taylor - Field Adjuster

5 years experience, property inspections

Taylor's Typical Day:

7:30 AM Checks assigned claims, plans route
9:00 AM First inspection - photos, documents
10:30 AM Uses voice to log time and status
12:00 PM Second inspection - uploads photos
4:00 PM Completes reports, logs mileage
My Assigned Claims
CLM-2024-0089
Evergreen Indemnity
In Progress
CLM-2024-0092
Harbor Shield
Open
Log Time Entry
Hours
3.0
Rate
$XX/hr
Total: $XXX.XX
File Upload
Drag photos here
M

Casey - Business Owner

Founded the firm 15 years ago

Casey's Typical Week:

Monday Reviews analytics for business health
Tuesday Configures fee schedule for new carrier
Wednesday Onboards new adjuster, creates account
Friday Reviews revenue and performance
Revenue Analytics
JulAugSepOctNovDec
User Management
K
Dana Morgan
Office Mgr
J
Taylor Reed
Adjuster
+ Add User
Fee Schedule
Evergreen Indemnity
Tier A (Sample) $XXX
Tier B (Sample) $XXX
Tier C+ T&E

Permission Matrix

Quick reference for what each role can access.

Feature Admin Office Mgr Adjuster Clerical Read Only
View All Claims Own Only
Create Claims
Log Time & Expenses
Generate Invoices
Manage Carriers
Manage Users
View Analytics
Organization Settings

Built for Growing Firms

Whether you're a small team or a large operation, ClaimCheck adapts to how you work.

Complete Privacy

Your firm's data is completely private and protected. No one else can ever access your information.

Your Brand

Your organization's name and settings throughout. ClaimCheck feels like your own system.

Grows With You

Start small and scale up. Add users, claims, and carriers as your business expands.

Ready to Get Started?

You've seen the complete ClaimCheck experience. Let's discuss how it can transform your operations.